The excellent customer service of RMG
RMG not only provides you with high quality products, but also places great importance to excellent and highly available customer service.
Service oriented solutions
As the global gas industry develops rapidly, consumer expectations of service levels are also changing significantly. To meet the growing demand for gas metering services, our goal is to create service-oriented operations that build dynamic and lasting relationships with our customers.
Service oriented solutions
As the global gas industry develops rapidly, consumer expectations of service levels are also changing significantly. To meet the growing demand for gas metering services, our goal is to create service-oriented operations that build dynamic and lasting relationships with our customers.
Our service hotline will help you immediately:
+49 6033 897 897
08:00 - 16:00 Uhr
08:00 - 16:00 Uhr
Qualified personnel
With the knowledge gained from decades of experience, RMG's technical customer service is at your disposal as a qualified and reliable partner. Our certified customer service is specially trained and fully familiar with the tasks and functions of the plants and equipment. This ensures that maintenance work is carried out professionally and competently.
Service vehicles
Our vehicles are equipped with all the tools, aids and spare parts required for on-site maintenance to help you quickly and efficiently.
Maintenance contracts
With our maintenance contracts we ensure that the maintenance periods specified in the DVGW rules and regulations are adhered to. Your individual needs are taken into account equally.
Documentation
So that you never lose track, our service and maintenance reports document the work carried out on components, assemblies and systems. In this way, special features are identified and can be processed accordingly.
Spare parts service
To ensure that your request is processed quickly and repairs can be carried out directly, our spare parts service stores all carry parts in sufficient quantities.
Repair Department
We offer you a repair department for proper maintenance and repair work as well as device conversions directly at the manufacturer. The devices pass through the test facilities set up for production under the supervision of the quality assurance department.
Quality Management
Our technical customer service also includes quality management, which is certified on the basis of DIN EN ISO 9001 by DQS and DVGW.
Safety, health and environmental protection management system
RMG always acts in accordance with the principles of safety, health and environmental protection and is certified according to the SCCP checklist (unrestricted certification petrochemicals) of the "Safety Certificate Contractors" (SCC) regulations.
These are the components used in RMG systems
In addition to measuring and analysis instruments, RMG offers you software for complete data backup and evaluation. Whether gas analysis, revaluation or registration: You will find what you are looking for with us.
Do you have any questions about our
Customer Service
Feel free to contact us if you have any questions or need help. Our staff is always there for you.
+49 (0) 6033 897-0
info@rmg.com